Wednesday

May 12th, 2010


Author: Neil

Trading-in Privacy for the Greater Good

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gowalla map Trading in Privacy for the Greater Good

Privacy. The meaning of word is changing almost as quickly as the internet is changing the way we live and work. To my parent’s generation, it meant garden fences on a quiet street. The version of privacy in the online arena is a foreign concept to them. The amount of information their children make available on the internet induces extreme queasiness.

A younger generation, growing up in the age of the internet, exhibits behaviour from an unfamiliar end of the privacy spectrum – many times without understanding the risks. As the social web blooms, the transmission of not only personal details, such as minute by minute thought updates, geo-location information and even credit card purchases become easier and faster than ever to share. As this kind of personal information moves to the web, so do the risks to this information’s safety. An older generation, feeling comfortable with the traditional concept of privacy, cringes at each new attempt Facebook makes to grow the reach of their personal information. The younger generation monitors these stories with the same interest as the local weather report knowing the risks are a part of being connected.

Despite the risks though, there is a benefit to trading-in our privacy. It comes in the form of aggregate data. By knowing how and where to share information we can influence change, save time, money and improve relationships. For example, sharing physical location in traffic can contribute to a smoother commute. Or by having the options of finding out where someone enjoyed dinner or did not enjoy a movie will improve your next outing. These examples may seem trivial but the concept applies globally. Sharing data, anonymously or otherwise, provides us with a powerful platform for change.

Facebook moderates our conversations, Foresquare and Gowalla track our activities, Twitter broadcasts our smallest thoughts, this information is sorted, shared, and turned into a complex web of data that is used by others to make informed decisions. The privacy we choose to disclose is traded-in for access to better experiences and useful knowledge. The level of knowledge available to each other is arguably directly proportional to the level of privacy we choose to keep.

I am quick to agree that giving up a certain level of privacy is a frightening proposition. Although privacy, the way it used to be known and loved, no longer seems to be an option as our relationships and jobs demand our online participation. Managing risk has become the new privacy.

Is privacy worth the risk that comes with trading it in? Perhaps our only choice is to find out.

Monday

Mar 2nd, 2009


Author: Kevan

Taking Twitter seriously: a primer for business

Posted in Features | 2 Comments »


takingtwitterseriously Taking Twitter seriously: a primer for business

Where were you when you started taking Twitter seriously? For me, it was on the bright red couches by the fireplace at the food court in Metrotown, when my friend Zach Bulick took 20 minutes to spell it out for me. It was in September 2008, and I had a cold at the time.

“It just seems so frivolous,” I insisted between sniffles. “It’s like reading the Facebook status updates of strangers.”

“It seems like that at first,” Zach countered. “But start thinking outside the box and you’ll come up with some amazing ways to use it.”

Because Twitter is basically people blogging in under 140 characters, you can tap into a lot of information very quickly. Zach pointed out that CNN was using using it to gather instant feedback from viewers, and that Comcast (at least I think it was them) was using it to offer a new kind of customer service. They’d use search.twitter.com to find messages where users are complaining about their company or services, then get in touch with them instantly to see how they could help.

I realized then how Twitter could work for the organization I work for, a non-profit in Vancouver called Union Gospel Mission. We could educate people about homelessness. Give people an unprecedented glimpse into the street-level work we do. Network with other agencies like us to share resources. Build relationships with influential bloggers. Share progress towards fundraising goals. Offer admin support to donors who need it. And since that conversation with Zach, that’s exactly what we’ve been trying to do as @ugm on Twitter.

I have a feeling that Twitter could work for your business, too, and it’s just a matter of thinking it through and coming up with a good strategy.

1. Gather the tools and learn the terms

Compared with the familiar territory of blogging, Twitter is a whole new world. You’ll learn the lingo and lay-of-the-land quickly, but it’s always nice to have help. Once you set up your account, you should:

2. Find the key influencers in your area

In every industry and every geographic area, certain Twitter users have more influence than others. It might be because of their expertise, their personality, or just the number of people following them. As a businessperson, it’s a good idea to follow these key influencers — it’s good, old-fashioned networking. It keeps you in the know, and helps establish your presence as a fellow like-minded expert. (You can use a service called Twellow to identify who these individuals are.)

3. Listen to what people are saying

Leave the monologuing for the theatrical types — it’s your foremost priority to hear what other people are saying before adding to the noise. The better you understand the culture, the more effective you can be as a participant — that goes for life and for Twitter. If you can get a handle on the nuances of this communication style — the type of Tweets that plummet and the type that soar — you’ll be better equipped to contribute content that is valuable, unique and compelling (more on that in step 5).

4. Metrics and Monitoring

  • Monitor terms that pertain to your business or industry. It’s incredibly useful to see what Twitter users are saying about your business, your industry, your products or your work — consider it a free, unfiltered focus group. You can automatically monitor Twitter for specific updates in a few ways: TweetDeck can bet set up to constantly monitor up to 10 terms that you select. Or, if you use RSS, you can do a search on Twitter Search, then subscribe to the feed for that query. (Leave us a note in the comments if you need help with that step.)
  • Define what you will consider “success” as you venture into Twitter. Is it how many people are following you? How many replies you receive weekly? How many visitors Twitter sends to your website? By developing clear standards early, it will keep you focused. It will also act as an early warning system to let you know when you need to start adjusting your strategy.

5. Contribute content that counts

Don’t spam your Twitter followers with sales pitches and ad copy. Instead, try to mine your business for engaging stories, interesting angles and thoughtful approaches that you can share. This is easier than you think: nobody knows your business like you do. What are the “front lines” in your business? If it’s the guys in the shop, sit down with them weekly to find out more about a project they’re working on. If it’s a team of programmers, plumbers, pro soccer players or professors, tune into the day-to-day and discover the unique aspects of your organization that nobody else knows about. As you learned in step 3, this is a conversation, not a speech. When you enter Twitter as a business, you are being invited into someone’s living room. Do your best to add commentary and ideas that will add value, and you will be rewarded.


Got questions? Want to chime in with your own tips, tricks or tools for using Twitter? Comments are open 24/7, and we’re here to help.